Last updated: September 27, 2022
Hi! We want to tell you how we collect your personal data when you visit our websites or play our games on your computer, console or phone. Now and further on, let’s for convenience call it “Services”.
What is personal data? When you use our Services, you leave some information there. It helps us to know you better and save your progress in games!
For example, this information allows us to remember which country you are from and to speak to you in your native language or to remember your character level.
This information is very important, so we have developed rules to use it correctly.
If you are aged 13 years or older, then you yourself may permit us to use your data without the help of your parents or carers. Otherwise we need a permission from your parents or carers.
Without your personal data, we will be unable to help you use our Services, so if you or your parents or carers refuse to give permission or withdraw it, then we will be unable to give you access to our Services.
1. ABOUT US
1.1. We are UPWAKE.ME LTD company. We are located in the 15 Dimitriou Karatasou, ANASTASIO BUILDING, 6th Floor, Room/Office 601, Strovolos, 2024, Nicosia, Cyprus.
2. ABOUT THIS DOCUMENT
2.1. When you use our Services (like playing our games), we expect that:
(a) you can use the Services because you have asked your parent or carer for permission;
(b) you are not going to cheat us;
(c) you understand that you should be careful and cautious when disclosing information about yourself on the Internet, because other people can see it;
(d) you understand that not all information can be deleted from the Internet;
(e) you have read this document and agreed to its conditions.
2.2. We do not check information about you. After all, we are no detectives.
3. WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
3.1. Nobody likes cheaters or bullies. Neither do we. Sometimes we may look at your activity in the Services to find and punish cheaters.
3.2. The laws say that we may use your personal information only if we have good reasons. We need your data so that we can:
(a) Create, protect, use and change your account;
(b) Provide you with the Services working properly;
(c) Improve the content of the Services;
(d) For other reasons required by law or contract.
3.3. We have some advertisements that may interest you. We know this from your personal data. However, we never share any specific information about you with others.
3.4. Not interested in our game advertisements? You may just opt
Each letter has an “Unsubscribe” button at the bottom. Just click on it and that's it! Alternatively, you may change your account settings.
3.5. Perhaps you remember we said your data is very important? Well, there is also highly important data: your health, race, religion and more.
We do not need this data for you to play. So please don’t make this data public in the chat or on the forum, otherwise other people will know it.
We will try to delete them, but it will be very difficult to do so. So when you invent your nickname, unleash your fantasy and be creative.
4. WHO DO WE SHARE THE INFORMATION ABOUT YOU WITH?
4.1. Remember that some of your data can be seen by all players. For example, your nickname or other information that you left in the chat or on the forum.
4.2. In order for you to use our Services, sometimes we ask for help from our friends in other companies. So we share some of your data with them.
Don't worry, they receive your data only to help us manage the Services. For example, if you want to share your progress in games on social media.
We always make sure our friends take care of your data as well as we do.
4.3. We respect the law. So, we may transfer your data in order to comply with the requirements of law enforcement or government authorities, including to ensure security on the Internet.
4.4. We can store information about you in other countries, for example, in CIS.
We will also need to transfer your data if we want to sell one of our Services to someone, for example, the game you are playing.
5. PRIVACY SETTINGS
5.1. While visiting our website or when playing our games, you may come across links to some other websites or games. Please be careful! By clicking on these links, you yourself might make your data known to someone else. So everything is at your own risk.
5.3. We are not responsible for the security of your personal data if you yourself have decided to share it with everyone, for example, on our game forum. So please be cautious!
6. HOW LONG WE KEEP THE DATA
6.1. You might wonder how long we keep your data.
The answer is: as long as your account is active or as long as we need your data to provide the Services, unless otherwise stated in the law.
6.2. You may delete your data from your account or delete the entire account. Or you can ask our Support Team to do it.
7. YOUR RIGHTS
7.1. Since you are giving us your data, then you are supposed to have some rights too, right? Right! Your rights:
(a) You may ask us to send you all the information we have about you.
(b) You may ask us to correct the information about you. For example, we missed your birthday and still think you are 9, while you are already 10 years old!
(c) You may ask us to stop using information about you for a while.
(d) You may ask us to delete information about you.
(e) You may ask us to not collect information about you.
(f) Sometimes you may ask us to share all information about you with other company.
(g) All decisions, such as to disable an account, are made by a real person, not a computer.
(h) You may complain about us to a government agency.
(i) If you have given us your consent to collect your data, you may take back your consent, and we will not collect your data.
(j) There may be other rights under the laws of your country that we must also respect.
7.3. We have told you about your rights,
but have not explained how to use them? No problem!
You need to contact our Support Team at email@example.com or send us a written letter to: 15 Dimitriou Karatasou, ANASTASIO BUILDING, 6th Floor, Room/Office 601, Strovolos, 2024, Nicosia, Cyprus, and ask us to do one of the above.
We will also need to verify your identity.
8. YOUR CALIFORNIA PRIVACY RIGHTS
8.1. If you live in California, USA, this part of the document is for you.
8.2. As a California resident you may:
(a) Ask us to send you all the information we have about you, at most twice a year.
(b) Ask us to correct the information about you. For example, we missed your birthday and still think you are 9, while you are already 10 years old!
(c) Ask us to stop using information about you for a while.
(b) Ask us to delete the information about you.
(e) Ask us to not collect information about you.
(f) Forbid us to “sell” information about you to “third parties” under the laws of California.
(g) Require us not to discriminate against you because of information about you.
To ask us to do one of the above, you need to contact our Support Team at firstname.lastname@example.org or send us a written letter to: 15 Dimitriou Karatasou, ANASTASIO BUILDING, 6th Floor, Room/Office 601, Strovolos, 2024, Nicosia, Cyprus.
We will also need to verify your identity.
9. SECURITY MEASURES
9.1. You can enter our Services using your username and password. Keep them private, or others may misuse them!
9.2. In case you forget your username and password, ask us to send you a password recovery code by e-mail or SMS.
9.3. If you forget your login details, you can ask us to send you an SMS or e-mail containing a password recovery code.
9.4. We want to keep your account safe from hacking! If someone (even you) make a few failed password attempts, we may disable your account. Don’t worry, you can re-enable it by contacting our Support Team.
10. CHANGES TO THIS POLICY
10.1. Everything changes. So do these explanations! Remember to check back for updates.
11. CONTACT US
11.1. Still having questions? Send a message to our Support Team at email@example.com.
11.2. However, if you prefer to write letters, we have a postal address for them too: 15 Dimitriou Karatasou, ANASTASIO BUILDING, 6th Floor, Room/Office 601, Strovolos, 2024, Nicosia, Cyprus. We’ll try to reply within 30 days.
11.3. We’ll keep your letters private. If we want to share your letters with someone, we will first ask you for permission.
11.4. Besides, in our team we have an expert who knows everything about personal data. Feel free to drop us a line at: firstname.lastname@example.org. Don’t hesitate to contact us!